Terms & Conditions

1. Preliminary Nature of Online Symptom Guidance

All automotive symptom descriptions, warning-light explanations, and educational guides on this website are provided solely for general orientation and do not constitute a remote mechanical diagnosis or a substitute for hands-on vehicle testing by a qualified technician.

Drivers remain solely responsible for stopping the vehicle safely whenever safety-critical warnings appear—including severe engine overheating, oil pressure alerts, brake pedal degradation, steering assist loss, or burning odors—and for contacting Saudi Emergency Services (911) or Najm/Traffic Police immediately during collisions or active highway hazards.

2. Service Inquiries & Availability Confirmation

Preparing or sending an inquiry through this website, interactive symptom selectors, or WhatsApp initiates an availability check with our Riyadh reception desk and does not constitute an automatically confirmed appointment or guaranteed dispatch window until explicitly reviewed and confirmed by our team.

Eligibility for mobile on-site inspection or flatbed vehicle recovery depends on live technician/truck scheduling, vehicle drivetrain configuration, fault nature, and safe off-road parking access.

3. Inspection, SAR Estimates & Warranty Terms

Diagnostic testing fees, repair labor, and replacement part estimates in Saudi Riyals (SAR) are determined after physical inspection of the vehicle at our Riyadh facility or on-site check, and repair work proceeds strictly after customer review and approval.

Applicable warranty coverage, duration, and exclusions depend on the specific repair scope and parts grade selected by the customer and are documented explicitly on the written job card and invoice.

4. Independent Workshop Status, Media & Manufacturer Names

Al Fursan Auto Service Center is an independent automotive diagnostics and repair facility in Riyadh and is not an affiliated or authorized manufacturer dealership. References to automaker names, badges, and model designations are strictly descriptive to indicate general vehicle compatibility, and photography shown across the website represents illustrative automotive workshop scenes.

5. Customer Preparation for Workshop Drop-Off & On-Site Checks

To help our technicians perform accurate diagnostics, customers are encouraged to share any relevant repair history, aftermarket electrical modifications, or intermittent fault conditions, and to remove personal valuables prior to workshop drop-off. For on-site mobile service requests, the vehicle must be stationary on level, safe ground away from live traffic lanes with compound or underground parking access arranged where applicable.

6. Privacy Cross-Reference, Governing Law & Contact Desk

We may update informational guides, supported vehicle lists, or operational terms periodically to reflect workshop capabilities and regulatory standards; any revised version applies prospectively from the publication date shown on this page.

Nothing in these website terms limits statutory consumer rights applicable to documented workshop invoices under the regulations of the Ministry of Commerce and competent authorities in the Kingdom of Saudi Arabia. Customers always retain the right to inspect replaced parts upon request at handover and to receive a clear breakdown of diagnostic fees, labor, and parts in Saudi Riyals (SAR) prior to authorizing work.

Personal data handling and browser cookie preferences are governed by our Saudi PDPL-aligned Privacy & Cookie Policy. These Terms & Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. For any questions regarding service coordination in Riyadh, please contact our reception desk at 0566300558 or via WhatsApp at +966566300558.