Privacy & Cookie Policy

1. Voluntarily Entered Inquiry Details & WhatsApp (Meta) Handoff

When you use our service inquiry builders, any information you enter—such as vehicle make/model, symptom summary, approximate Riyadh district, or preferred contact window—is optional and formatted locally inside your browser. We never ask for national IDs or payment card details on this website, and 17-character VIN patterns are automatically redacted from pre-encoded URL links.

Clicking a WhatsApp button opens your prepared draft addressed to our official desk (+966566300558) on WhatsApp, an independent third-party platform operated by Meta Platforms, Inc. Once you choose to send a message inside WhatsApp, your chat is governed by WhatsApp's own Privacy Policy and Terms.

2. Cookies, Google Consent Mode v2 & PII-Free Analytics

We enforce Google Consent Mode v2 so all non-essential storage signals (`analytics_storage`, `ad_storage`, `ad_user_data`, and `ad_personalization`) default strictly to `denied` on first visit until you make an explicit choice. Your preference is stored locally in your browser (`alfursan_consent_v2`) and can be reviewed, customized, or withdrawn anytime via the 'Cookie & Privacy Preferences' control on this page or in the site footer.

When measurement tags (Google Tag Manager, Google Analytics 4, and Google Ads conversion attribution) are connected and permitted by your consent settings, we log strictly non-personal interaction parameters (page type, active language, viewport category, and selected service track). Phone numbers, GPS coordinates, emails, VINs, and free-text notes are programmatically scrubbed before dispatch.

3. Optional Browser Geolocation Permission

Within our Mobile Repair wizard, Flatbed Towing builder, and Riyadh Coverage Finder, you may optionally tap 'Share Current Location', which requests one-time HTML5 browser permission (`navigator.geolocation`).

Coordinates are processed strictly in your browser's local memory to match the nearest Riyadh zone or generate a Google Maps link for your editable WhatsApp draft. Coordinates are never stored on web servers and never transmitted to analytics or ad platforms. You can clear the pin in one click or revoke browser location permission at any time.

4. Your Rights Under Saudi PDPL & Privacy Contact

In accordance with the Saudi Personal Data Protection Law (PDPL), you have the right to be informed, to request access to or correction of contact details shared with our reception team, to request deletion/destruction when no longer needed for active service coordination, and to withdraw cookie/tracking consent at any time without restricting access to our website or direct phone line.

Operational inquiry records shared voluntarily during active workshop booking or vehicle handover are retained strictly for legitimate service execution, invoicing compliance, and customer follow-up within the Kingdom of Saudi Arabia, and are never sold, rented, or traded with external marketing brokers.

We also apply strict technical safeguards across our web application—including Transport Layer Security (HTTPS/HSTS), content-type isolation, referrer restrictions, and explicit browser permission boundaries—to protect visitor sessions while browsing our bilingual diagnostic guides and service pages. Visitors may browse every published service guide, vehicle brand reference, and Riyadh coverage map without registering an account or enabling non-essential analytics cookies.

For any privacy request or question, contact Al Fursan Auto Service Center in Riyadh directly at 0566300558 or via WhatsApp at +966566300558.